Sureline SMS Privacy Policy

Information We Collect

Sureline may collect contact information, message content, support request details, customer portal activity, and identity verification status when customers interact with Sureline-powered support workflows.

SMS messages may include secure links to online forms, customer portals, account workflows, or identity verification steps requested by the customer or required to complete a support interaction.

How We Use SMS Information

We use SMS information to send transactional customer assistance messages, account notifications, secure form links, customer portal links, and identity verification codes.

Sureline SMS messaging is used for customer support and account security. It is not used for promotional or marketing messages unless a separate campaign and consent flow explicitly covers that use.

SMS Consent And Sharing

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing the services of that campaign.

We may share personal data, including SMS opt-in or consent status, with service providers that help us provide messaging services, including platform providers, phone companies, and vendors that assist in message delivery.

All sharing categories exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be sold, rented, or shared with third parties for promotional or marketing purposes.

Retention And Security

We retain SMS-related records only as needed to operate support workflows, comply with legal obligations, resolve disputes, enforce agreements, and maintain service security.

Sureline uses administrative access controls and operational safeguards intended to protect sensitive support and identity verification workflows.

Your Choices

You can opt out of SMS messages at any time by replying STOP. You can request help by replying HELP.

If you opt out, Sureline will send no further SMS messages unless you opt back in or otherwise initiate a new messaging interaction that requires a response.