Privacy policy

1. Information we collect

You may provide your name, business email address, phone number, company, job title, location, and details about your current software or business needs. We also receive the messages you send us and records of our follow-up with you. Please do not include passwords, payment details, or sensitive customer information in an inquiry.

When you submit a LinkedIn form, LinkedIn shares the fields you submit with Sureline, along with information identifying the form or campaign. Some fields may be filled from your LinkedIn profile; you can review them before submitting. LinkedIn's own privacy policy applies to its platform.

Our website and hosting providers also process technical information such as IP address, browser and device information, pages visited, referring pages, and request times. We use Google Analytics to understand website activity and interactions with our demos.

2. How we use information

We use inquiry information to respond to requests, arrange demos or consultations, assess whether Sureline fits your workflow, and follow up about our services. We also use information to keep our website secure, troubleshoot problems, understand campaign performance, and improve our website and sales process.

Submitting a demo or consultation form is not consent to receive automated marketing calls or marketing text messages. Any such use requires a separate consent process where required.

3. Who receives information

Our personnel and service providers may access information as needed to perform these activities. These providers include website hosting and security services, analytics providers, customer relationship management tools, and email services. We use Airtable to manage outreach records and Instantly to manage email outreach. A form submission is not necessarily transferred to every provider.

We do not sell or rent contact information submitted through our demo and consultation forms.

We may also disclose information when required by law, to protect people or our rights, or in connection with a merger, acquisition, or transfer of our business, subject to applicable protections.

4. Cookies and website analytics

Our site uses cookies or similar storage for functions such as account sessions and preferences. Google Analytics may use cookies and device information to measure visits and interactions. You can manage cookies in your browser; blocking them may affect some site features. Google's information about partner sites describes its processing, and its Analytics opt-out tool provides another control.

5. Retention and security

We keep information for as long as reasonably needed for the purposes described here, including handling inquiries, maintaining business records, meeting legal obligations, and resolving disputes. Retention depends on the type of information and our relationship with you. We may retain limited suppression records to respect a request not to contact you.

We use access controls and other safeguards to protect information. No method of transmission or storage is completely secure.

6. Your choices and requests

You can ask us to stop sales or marketing follow-up by replying to an email, using an unsubscribe link when provided, or emailing support@sureline.io. We may still respond to requests you initiate or send communications needed for an existing service relationship.

Depending on where you live and the laws that apply, you may have rights to access, correct, delete, or obtain a copy of your personal information, object to or restrict certain uses, or withdraw consent where we rely on it. Email us to make a request. We may need to verify your identity and may retain information where the law permits or requires it. You may also contact your local data protection authority.

7. International processing

Sureline operates in the United States. We and our providers may process information in the United States and other countries, where privacy laws may differ from those in your country. Where applicable law requires safeguards for an international transfer, those requirements apply.

8. Children

Our website and sales services are intended for business users, not children under 13. If you believe a child has provided us with personal information, contact us so we can address it.

9. Changes to this policy

We may update this policy as our practices change. We will publish the revised policy here with a new effective date and provide additional notice when required by law.