sureline

The receptionist that answers every call and writes down what happened.

Sureline answers your practice's phone line, website and app. It books and moves visits, answers hours and insurance questions from your own policies, and puts the calls that need a person straight through to one. Every conversation lands in one inbox with its transcript.

Keep your number. Plans from $83.33/month billed annually at $1,000/year, or $100 billed monthly.

Today at receptionNorthside Family DentalLive
New patient, cleaning and examInsurance: Delta Dental PPO. Two preferred times captured.
Booked Tue 2:30
Reschedule, Maria AlvarezAsked to move a crown seat. Confirmed by text.
Moved to Thu 10:00
"Do you take Cigna?"Answered from your insurance list. No message needed.
Answered
Severe pain after Friday's extractionMatched your rule for post-procedure pain. Summary whispered first.
Transferred to Dr. Okafor
Refill request, Mr. LindqvistPharmacy and medication captured.
Emailed to reception
44%

of callers to businesses never reach a person

Invoca, 70 million calls
<3%

of callers sent to voicemail leave a message

Invoca platform data
78%

of consumers have left a business after one unanswered call

CallRail, 1,000 US consumers

Every call becomes one of three things.

There is no fourth outcome. The agent never guesses at an answer it does not have, and nothing waits in a voicemail box.

A booking

The visit, the reason, the patient's insurance and two preferred times, in the shape your scheduler needs.

New patient · cleaning and exam · Delta Dental PPO · prefers Tue afternoon or Thu morning

A message

Emailed to your team the moment the call ends. If the email cannot send, a callback work order is filed so nothing is lost.

Refill request · lisinopril 10 mg · Walgreens on Elm · callback number confirmed

A person

For the cases you define in plain words, the caller is patched through to the phone you named, with a whispered summary before you say hello.

"Severe pain after an extraction on Friday. Patient is Mr. Reyes. Connecting."

It fits the practice you already run.

  • Your number stays with your carrier.Forward it to Sureline in two minutes. Turn the forwarding off any time by dialing a code. Nothing is ported.
  • Your scheduler stays your scheduler.The agent captures the visit details and sends them to your team, who confirm in the system they already use. Most schedulers connect through Zapier.
  • Your policies are the script.Hours, accepted insurance, new-patient rules, parking. Written once, used by every agent, and flagged when they look out of date.
  • Your team reads everything.One thread per patient across phone, web and text. The transcript, the audio, and a reply box.
PoliciesNorthside Family Dental
Hours
Mon to Thu 8:00 to 5:00, Fri 8:00 to 1:00
Insurance
Delta Dental, Cigna, MetLife, Aetna. No Medicaid.
New patients
Yes. Cleaning and exam first, 60 minutes. Bring the card and a photo ID.
Emergencies
Worsening pain, swelling or bleeding after a procedure goes to Dr. Okafor's cell.
Parking
Free in the rear lotLooks out of date: your site now says the lot is paid. Confirm?

Trained for the calls your kind of practice gets.

  • Books and reschedules visits, new patients included
  • Answers insurance and hours questions from your knowledge
  • Emails every request to your team, with a callback work order as the backstop
  • Moves severe pain and injury calls straight through
Start from the Dental office template
How it answers

"Thanks for calling Northside Family Dental. Are you calling about an appointment?"

The greeting, the voice and every answer are yours to change.

A plan for your practice.

Choose your published agents, simultaneous calls and included monthly call time. Talk to us about your workflow and any healthcare requirements.

Limited time 60 day free trial through Oct 15th

Billing frequency

Starter

One agent. Your first calls covered.

$83.33/month

$1,000/year, billed annually

Choose Starter
Published agent
1
Simultaneous call
1
Call time / month
10 hours

Scale

Room for more teams and more calls.

$1,250/month

$15,000/year, billed annually

Choose Scale
Published agents
8
Simultaneous calls
10
Call time / month
200 hours

Enterprise

Need more capacity or a plan built around your business?

Let’s talkContact sales

Prices in USD. Call hours renew each month on either billing option. Annual monthly equivalents are rounded to the nearest cent.

What happens to a patient's call

Four answers with numbers in them, because this is how the software already works. Ask us anything else, a business associate agreement included, and you get a straight answer in writing.

Write to support@sureline.io

  • Recordings are destroyed after 60 days and transcripts after a year. Backups hold a copy 14 days longer.
  • Every destruction is written down, so a patient who asks what became of their call gets an answer with a date on it
  • Encrypted in transit, and at rest under keys that rotate on a schedule
  • A caller's number and email are encrypted row by row, not just on the disk beneath them, and only a masked form is ever shown

Fair questions.

Will patients know it is not a person?

Yes. The agent introduces itself as the practice's assistant and never pretends otherwise. Most callers want the appointment booked, not the small talk.

What if a patient asks something it cannot answer?

It takes a message or books a callback. On the phone it can transfer to a person you named. It never guesses at an answer it does not have.

Do we have to change our phone system?

No. Forward your existing number. It never leaves your carrier, and you can switch the forwarding off any time by dialing a code.

How does it learn our policies?

It reads your website, then asks you about hours, accepted insurance and new-patient rules once. Every agent you build shares that knowledge.

Does it book into our scheduler?

It captures the visit, the reason, the insurance and two preferred times and sends them to your team, who confirm in the scheduler they already use. Most schedulers connect through Zapier.

What does a typical month cost?

Starter is $83.33/month billed annually at $1,000/year, or $100 billed monthly. It includes 1 published agent, 1 simultaneous call and 10 hours of call time each month. Compare plans for more agents and call capacity.

Give it your busiest morning.

Tell us about your practice and we will set it up on your line for a day. Read what it wrote down, then decide.