For HVAC companies · after-hours included
Sureline answers an HVAC company's phone around the clock on its existing number, books the no-cool call into the next open slot, texts the confirmation and wakes you only for the emergency you define: no heat in a freeze, a gas smell, a CO alarm. It costs about 8.3¢ a minute plus $2 a month for each pathway you keep live: a July of no-cool calls, 100 calls, comes to $36.40.
A hundred calls in a hot month, four minutes each. The agent books eighty of them, texts every confirmation, and hands you the twenty that need a decision, with the summary in the text.
Calls taken as four minutes each. A quiet month costs less; there is no minimum.
What the agent handles
The same month elsewhere
Sureline bills the minutes. Rosie bills a tier of minutes and Goodcall a tier of callers, whether the phone rings or not.
Retell, Rosie, Goodcall and Smith.ai from their public pricing pages, read 2 September 2026 · Retell at 8.8¢ to 13¢ a minute depending on the language model, plus $2 a number · Sureline at the published starting rate, carrier time on a local number included · calls taken as four minutes each
How it starts
Start from the HVAC receptionist template: the calls above are already on its canvas, with the questions each one asks. Sureline reads your website for hours, service area and prices, and the setup agent asks about anything it could not find.
Then forward your number. It never leaves your carrier; a dialed code turns the forwarding off. Nothing to port, nothing to give up. If you would rather the agent only take nights and weekends, set the hours and it stays quiet while you are open.
Every call lands in one inbox with the transcript, the audio and the text thread, and the ones that need you arrive as a text with the summary already written.
FAQ
It connects to Housecall Pro directly and to most other schedulers through Zapier. Without a connection it still takes the booking, holds it in your inbox and texts you the details.
Yes, by the rules you write in your own words: a temperature, a smell, an alarm, a customer type. Everything else waits in the morning summary, and the caller is told when to expect you.
Whatever you teach it. Most HVAC companies give it the diagnostic fee and the maintenance plan prices and tell it to book a visit for anything bigger. It never invents a number.
A February with 30 calls is about $12.32 all in. There is no minimum and no plan to downgrade.
Free to start · keep your number · $10 credit on us
Start from the HVAC receptionist template, forward your number, and read your own statement in a month. The first $10 of credit is free.
Start from the HVAC receptionist template