For plumbers · after-hours included
Sureline answers a plumbing company's phone around the clock on its existing number, books the morning slot, texts the confirmation and wakes you only for the flood. It costs about 8.3¢ a minute plus $2 a month for each pathway you keep live: a month of after-hours calls, 40 calls, comes to $15.76.
Forty calls after six, four minutes each. The agent books the morning, texts the confirmation, tells the burst-pipe caller where the shutoff is and wakes you for that one and no other.
Calls taken as four minutes each. A quiet month costs less; there is no minimum.
What the agent handles
The same month elsewhere
Sureline bills the minutes. Rosie bills a tier of minutes and Goodcall a tier of callers, whether the phone rings or not.
Retell, Rosie, Goodcall and Smith.ai from their public pricing pages, read 2 September 2026 · Retell at 8.8¢ to 13¢ a minute depending on the language model, plus $2 a number · Sureline at the published starting rate, carrier time on a local number included · calls taken as four minutes each
How it starts
Start from the Plumber receptionist template: the calls above are already on its canvas, with the questions each one asks. Sureline reads your website for hours, service area and prices, and the setup agent asks about anything it could not find.
Then forward your number. It never leaves your carrier; a dialed code turns the forwarding off. Nothing to port, nothing to give up. If you would rather the agent only take nights and weekends, set the hours and it stays quiet while you are open.
Every call lands in one inbox with the transcript, the audio and the text thread, and the ones that need you arrive as a text with the summary already written.
FAQ
It connects to Housecall Pro directly and to most other schedulers through Zapier. Without a connection it still takes the booking, holds it in your inbox and texts you the details.
It tells the caller where the main shutoff usually is and how to turn it, takes the address, and rings you. If you do not pick up it books the first slot of the morning and texts you both.
Yes. It texts the caller a number to send them to, and the photos land in the same thread as the transcript, so you see the corroded fitting before you leave the truck.
A month with 15 after-hours calls is about $7.16 all in. There is no minimum and no plan to downgrade.
Free to start · keep your number · $10 credit on us
Start from the Plumber receptionist template, forward your number, and read your own statement in a month. The first $10 of credit is free.
Start from the Plumber receptionist template