For restoration companies · after-hours included
Sureline answers a restoration company's emergency line and office line around the clock, takes the loss with the address, the insurance carrier and the claim number, and gets the crew dispatched, with no queue and no hold on the busiest night of the year. It costs about 8.3¢ a minute plus $2 a month for each pathway you keep live: a storm month on two lines, 225 calls, comes to $81.40.
A storm month: 225 calls on two lines, most of them at night. The agent takes every loss with the details the estimator needs, dispatches the on-call crew, and never puts a caller on hold.
Calls taken as four minutes each. A quiet month costs less; there is no minimum.
What the agent handles
The same month elsewhere
Sureline bills the minutes. Rosie bills a tier of minutes and Goodcall a tier of callers, whether the phone rings or not.
Retell, Rosie, Goodcall and Smith.ai from their public pricing pages, read 2 September 2026 · Retell at 8.8¢ to 13¢ a minute depending on the language model, plus $2 a number · Sureline at the published starting rate, carrier time on a local number included · calls taken as four minutes each
How it starts
Start from the Contractor receptionist template: the calls above are already on its canvas, with the questions each one asks. Sureline reads your website for hours, service area and prices, and the setup agent asks about anything it could not find.
Then forward your number. It never leaves your carrier; a dialed code turns the forwarding off. Nothing to port, nothing to give up. If you would rather the agent only take nights and weekends, set the hours and it stays quiet while you are open.
Every call lands in one inbox with the transcript, the audio and the text thread, and the ones that need you arrive as a text with the summary already written.
FAQ
Yes. It takes every call at once; there is no queue and no hold music. A hundred calls in an evening cost a few dollars, not a plan upgrade.
You give it an on-call order. It rings the first person with the loss summary whispered before they pick up, and moves to the next if they do not. Every attempt is in the transcript.
It asks for the carrier, the policy or claim number, the date of loss and the cause, in your words, and puts them in the same text and transcript the estimator reads.
A dry month with 60 calls on two lines is about $24.64 all in. There is no minimum and no plan to downgrade.
Free to start · keep your number · $10 credit on us
Start from the Contractor receptionist template, forward your number, and read your own statement in a month. The first $10 of credit is free.
Start from the Contractor receptionist template